Last-minute cancellations make it extremely difficult, if not impossible, to fill time slots. Therefore, the Company maintains the following cancellation policy:
Tutors: 50% of billable amount for same-day cancellations and 100% for less than 2 hours’ notice
Counselors: 50% of billable amount for less than 24 hours’ notice and 100% for less than 2 hours’ notice
Founder: 50% of billable amount for less than 36 hours’ notice and 100% for same-day cancellations
If a tutor/counselor cancels on a student within the aforementioned parameters, the student receives one future cancellation free of penalty.
Cancellations must be made in writing via text or email. Proctored exam cancellations must be made via email to the office staff (firstname.lastname@example.org) by 12:00pm the Friday prior to the exam to avoid forfeiting payment.