Terms of Service

PACKAGES

All packages purchased are non-refundable, but they are transferable among equivalent types of tutors/counselors. Remaining hours can also be transferred among staff tiers via a one-time conversion. Contact the office by email at contact@gecollegeprep.com or by phone at 888-917-7737 to request a one-time transfer. Package hours can also be shared with siblings and expire 24 months after the date of purchase.

If the parent or student purchases a package and is not satisfied with the assigned tutor/counselor after the first session, Great Expectations College Prep agrees to reassign the student with a new tutor/counselor to repeat the first session, free of charge.

PAYMENT

Payment can be made using the following options:
Online — pay by credit or debit card on our website at https://www.gecollegeprep.com
‍Phone — pay by credit or debit card by calling the office at 888-917-7737
Email — request an invoice from the office, and click the link to pay online
Mail — send check or money order to 12531 Mitchell Avenue, Los Angeles, CA 90066

All payments must be received before sessions can be scheduled. If a payment has not been made but a session has been tentatively scheduled, the tutor/counselor reserves the right to cancel that session.In the event of a negative account balance, the primary parent will be automatically charged within 24 hours at the full-price rate using the provided credit card on file.

SCHEDULING

All parties are expected to update their contact information and mailing address in the GE College Prep portal should it change at any time.

Scheduling is done on a first-come, first-served basis; last-minute requests cannot always be granted, so booking sessions as far in advance as possible is strongly recommended. Great Expectations College Prep cannot guarantee availability of Tutors/Counselors and is not responsible for any resulting damages. The client acknowledges that changes in scheduling may result in students missing deadlines or failing to reach academic or test prep goals.

Clients will be billed for the full length of time they reserve via a Tutor/Counselor’s booking link.

PUNCTUALITY

All parties agree to arrive on time, fully prepared. If any party is more than 10 minutes late, he/she must inform the other via text or phone to avoid the assumption of a “no-show.”

If the Tutor/Counselor is late, he/she will do whichever is most convenient for the parent and student: stay late to complete the full length of the session, or end at the agreed-upon time and only charge for the time worked, making up for the lost time at the next session. If the student is late, the Tutor/Counselor is entitled to leave at the previously agreed-upon time and bill for the full length of the session.

Sessions are typically 1-2 hours long and held virtually (unless otherwise agreed upon). To ensure that virtual sessions are as engaging as possible, we expect that students will log on (via Zoom, Google Meet, or Skype) with a camera-enabled, microphone-enabled device. If the student is unable to accommodate this request for any reason, the family should communicate this to the Tutor/Counselor in writing prior to the first virtual session.

COMMUNICATION

We expect the student to be present and attentive throughout the learning process, as this is their education. Cell phone use, checking social media, and other distractions during the session are strongly discouraged. Additionally, students should be scheduling sessions with their tutors/counselors only at times that enable them to give maximum attention and energy to the session; this ensures students are getting the most out of their sessions and that time and resources are not being wasted by either party. The specific days and times that meet these criteria will vary from student to student, but in general, sessions taking place late at night – after an entire day of school, sports commitments, and tutoring for other subjects – are likely not optimal.

It is important that students attend sessions with the tutor/counselor and that the Tutor/Counselor does not advise solely over email and/or only meet with the parents. Prior to an academic tutoring session, we expect the student to send the class syllabus (if applicable), assignment instructions, and/or writing prompts to the tutor for review. Tutors/Counselors will primarily conduct written communication via email and will reserve longer discussions for sessions, which will then be documented in session reports. Tutors/Counselors will not communicate important information via text message; this protects both the Tutor/Counselor and the client from misunderstandings. Texting is appropriate for scheduling, “yes or no” questions, and communicating urgent matters.

SESSION REPORTS

Session Reports are online summaries and updates of the student’s strengths, weaknesses, improvements, progress, etc. Once the Tutor/Counselor enters his/her notes on the GE College Prep portal, the parent and student will receive an automatic report via email within 24 hours of a session.

The parent and student agree to review said Session Reports and contact the Tutor/Counselor with any questions or concerns. They also agree to clarify any assignments or suggestions that are, in any way, unclear.

CANCELLATION POLICY

Last-minute cancellations make it extremely difficult, if not impossible, to fill time slots. Therefore, Great Expectations College Prep maintains a cancellation policy of 50% for less than 24 hours' notice and 100% for less than 6 hours' notice.

If a Tutor/Counselor cancels on a student within the aforementioned parameters, the student receives one future cancellation free of penalty.

Cancellations must be made in writing via text or email. The parties can be reached at the contact information provided in the GE College Prep portal. ACT proctored exam cancellations must be made via email to the office staff (exams@gecollegeprep.com [3]) by 12:00pm the Friday prior to the exam to avoid forfeiting exam credits.

REFERRALS

Great Expectations College Prep offers a 10% credit for any referrals parents and/or students send its way. The new family must mention the referring parent’s (or student’s) name when initially booking their package to activate the credit. If two unrelated parents and/or students refer the same family, they will each get a 5% credit. For new families who opt to split their package payment, referral credits may take up to 30 days to be reflected. The referring parent/student will receive an email notification once the referral credit has been processed.

The referral credit is not applicable if a new family joins a referring family’s group for group tutoring; it is only applicable for private tutoring/counseling packages. Referral credits are only applicable to the first package purchased by a new family.

NON-CIRCUMVENTION

All parties acknowledge that they have been introduced to one another by Great Expectations College Prep.

Parents and students specifically acknowledge that their respective Tutors/Counselors are employed by Great Expectations College Prep and have been referred in good faith; they therefore agree to not do business privately for a period of five (5) years after the final session with the company.

LIABILITY

Great Expectations College Prep recommends that a parent be present during all sessions held in the home. Should the parent disregard this recommendation, they release Great Expectations College Prep and the Tutor/Counselor from any/all liability.

Sessions may also be held in a public location, including but not limited to a library, coffee shop, bookstore, etc. Whether a session is held inside the home or a public location, the parent and student agree to hold harmless Great Expectations College Prep and the Tutor/Counselor from liability for personal injury or property damage which may arise by reason of, or as a result from, participation in or travel to/from said activities.

Great Expectations College Prep reserves the right to remove a Tutor/Counselor from any situation that it considers dangerous, inappropriate, or otherwise unacceptable.