Terms of Service

Services & Pricing
Sessions are 2 hours long unless otherwise agreed upon. Packages purchased are non-refundable, but they are transferrable among equivalent types of tutors/counselors. Hours can also be transferred to a sibling. Hours expire after 6 months of inactivity unless otherwise specified in writing. If the parent or student is not satisfied with the assigned tutor/counselor after the first session, Great Expectations College Prep agrees to send another tutor/counselor to repeat the first session, free of charge.

Payment
Payment can be made one of three ways:
Online — pay by credit or debit card on our website: www.gecollegeprep.com/pricing
Phone — pay by credit or debit card by calling the office at 888-917-7737
Mail — send check or money order to 555 S. Barrington Avenue, Suite 101, Los Angeles, CA 90049

All payments must be received before sessions can be scheduled. (NOTE: The billing system Great Expectations College Prep uses, PrepPortal, deducts hours when a tutor/counselor creates session reports, which simultaneously logs the tutor’s/counselor’s hours for payroll; if there are no hours remaining for the system to deduct, the tutor/counselor cannot complete the process to get paid!)

The tutor/counselor reserves the right to cancel a session if a payment has not been made.

Scheduling
The tutor/counselor will communicate directly with the parent and/or student for all scheduling matters. Scheduling is done on a first-come, first-served basis; last minute scheduling requests cannot always be granted, so booking sessions as far in advance as possible is strongly recommended. Great Expectations College Prep cannot guarantee availability of tutors/counselors and is not responsible for any resulting damages.

Punctuality
All parties agree to arrive on time, fully prepared. If any party is more than 10 minutes late, he/she must inform the other via text or phone. If the tutor/counselor is late, he/she will do whichever is most convenient for the parent and student: stay late to complete the full length of the session, or end at the agreed-upon time and only charge for the time worked, making up for the lost time at the next session. If the student is late, the tutor/counselor is entitled to leave at the previously agreed-upon time and bill for the full length of the session.

Assignments
The tutor/counselor will assign the homework deemed necessary for the student’s success. The tutor/counselor will record assignments along with the date and time they are due (if determined). Homework is absolutely vital to improvement and is up to the student to complete. Great Expectations College Prep is not accountable for lack of progress on the student’s part if homework assignments are not completed. The tutor will also assign full exams in a single sitting (3.5 hours). The tutor will advise the student of this assignment the session before it will actually be assigned to help ensure that necessary arrangements are made to clear this block of time.

Session Reports
Session Reports are online summaries and updates of the student’s strengths, weaknesses, improvements, etc. Once the tutor/counselor enters their notes online, the parent and student will receive an automatic report via email within 24 hours of the completion of a session.

Non-Circumvention Agreement
All parties acknowledge that they have been introduced to one another by Great Expectations College Prep. Parents and students specifically acknowledge that their respective tutors/counselors are employed by Great Expectations and have been referred in good faith; they therefore agree to not do business privately for a period of twenty-four months after the final session with the company.

Referral Program
Great Expectations College Prep offers a 10% credit for any referrals parent and/or students send our way. The new family must mention the referring parent’s (or student’s) name when initially booking their package to activate the credit. If two unrelated parents and/or students refer the same family, they will each get a 5% credit.

Liability
Great Expectations College Prep recommends that a parent be present during all sessions held in the home. Should the parent disregard this recommendation, he/she releases Great Expectations College Prep and the tutor from any/all liability. Sessions may also be held in a public location such as a library, coffee shop, bookstore, etc. Whether a session is held inside the home or in a public location, the parent and student agree to hold harmless the company and tutor/counselor from liability for personal injury or property damage which may arise by reason of, or as a result from, participation in or travel to/from said activities. Great Expectations reserves the right to remove a tutor/counselor from any situation that it considers dangerous, inappropriate, or otherwise unacceptable.

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